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Frequently Asked Questions

In this section, we answer some of our customers Frequently Asked Questions (FAQs). From payment options to customising reports, click on a question below to see its answer.

How much does a business management solution cost?

The cost of implementing a business management system will vary from project to project, and systems can be bought on a license by license basis.

The quickest and most accurate way to understand the costs for your business is to contact a specialist software supplier, like us.

Get in touch or call 01606 871332 to speak to a member of our team today.

What payment options do you offer?

There are many ways to pay for the solutions and services that we offer, these are outlined below:

  • Perpetual License
    A perpetual license is acquired up front so you have full ownership of your system. Our customers would then pay an annual support and maintenance fee to ensure they continue to achieve optimum performance from their systems.
  • Software as a Service (SaaS) License
    SaaS is a method of software delivery and licensing where the software is accessed online via a subscription and hosted by a vendor or a partner. SaaS agreements are typically signed for 36 months with the payments made annually in advance.
  • ERP System Servicing
    Our system consultancy services are typically billed monthly for the time worked against an agreed budget.
  • Financing
    Through our financing partners we can offer packages for perpetual licenses, yearly support, maintenance and servicing over a 3-year period and paid as a flat monthly cost. Finiancing is a popular option for many customers as the benefits of our systems are realised before they have been paid in full.

Take a look at our services for more information or you can get in touch or call the team on 01606 871332.

Can you upgrade my existing ERP software?

Yes, we can. Our expert consultants can recommend the most suitable platform for your needs.

We offer regular checks on all our supplied systems as well as independent ERP health checks for third party solutions. If we find your existing system isn’t working as it should be, we can upgrade your ERP software to get your business working at its optimal level.

Get in touch to find out more or call 01606 871332 to discuss your upgrade today.

Can you install a bespoke management solution?

We can install bespoke business management solutions to suit the unique nature of your business.

The great thing about the software we offer is that it is completely adaptable to your needs. Our team of specialist developers have the experience and expertise to create a bespoke solution based on the Oracle or Sage framework.

Get in touch to find out more or call 01606 871332 to discuss your bespoke management needs.

Can our existing data be migrated to a new ERP system?

Yes, it can. Almost every project we undertake involves the migration of data from a legacy ERP system to a more our new solutions.

Thanks to our experience in working with Oracle and Sage applications, we can make the migration of large amounts of data, a pain free task, either providing you with the tools to undertake the task or carrying it out for you at additional cost.

Get in touch or call 01606 871332 to discuss your data migration needs.

How long will it take to implement a new system?

The length of a system implementation can depend on many factors, including:

  • The number of users
  • The required functionality and modules being implemented
  • The number of separate sites and/or countries involved

Our expert team will work with you to agree the project scope, requirements and deadlines so that everyone has a clear understanding of the project timeline.

Find out more about what you can expect on your customer journey with Percipient.

Do you provide ERP system training?

We provide full system training of the relevant functionality as part of our system implementations.

We can also provide bespoke training packages for companies who may have been using their system for many years but may be in need of some refresher training.

Get in touch or call 01606 871332 to discuss your ERP training needs.

Can I have a demo?

Of course. Our friendly sales team are happy to visit you to demonstrate our systems.

We can talk through how your business operates, what issues you face and how we can make things work better to help you achieve your long-term goals.

Get in touch or call 01606 871332 to request a demo today.

Can we add new system users?

Yes, you can. All the systems we provide are flexible and scalable and additional users can be added at any time. We will work with you to understand your requirements and ensure you get the best options.

Want to know more? Get in touch or call the team on 01606 871332.

Can I customise my reports?

Yes, you can. Both Oracle and Sage software allows for fully customised reporting to suit your business needs.

As part of our projects we look to ensure you can customise your own reports to suit your requirements. We can also carry out this work, either during the main project or after.

If you’d like to see a demonstration or need a reminder on how to customise reports within your existing system, get in touch or call 01606 871332 today.

What hosting options are there for your software?

A huge benefit of the software we provide is that in can be deployed in a number of ways, so we can ensure the best platform is matched to your business.

These options are outlined below:

  • Software as a Service (SaaS)
    SaaS solutions are hosted at either the vendor or partners data centre and then accessed securely and remotely by the customer. The biggest benefit to SaaS is that it is fully managed by, and the responsibility of, the vendor or partner.
  • On Premise
    On premise solutions are hosted by the customer either at their site or data centre. This means you would have responsibility for managing the system hosting.
  • Fully Hosted
    We can host your system for you through our partner UKFast at their secure data centre.
  • Hybrid Hosting
    Hybrid hosting is becoming more common and involves part of your application being hosted on-premise and part in the cloud.

Want to know more? Take a look at our blog on ‘Which Way to the Cloud‘, or alternatively get in touch or call the team on 01606 871332. 

How many locations/businesses can a management system cover?

Our systems are fully scalable and completely flexible, with no limits to the locations and entities that they can cover.

For more information have a look at our business management solutions. If you’d like to know more you can also get in touch or call the team on 01606 871332.

What is the cloud?

The cloud is technical term used to refer to services and software that operate via the internet instead of locally on your computer or hosted on your site.

You may already be familiar with some everyday cloud-based services such as Netflix, Google Drive, Dropbox, Apple i-Cloud, Microsoft OneDrive and Spotify.

For more information, take a look at our blog on ‘What is Cloud ERP?‘ or read about how the cloud has revolutionised Enterprise Resource Planning (ERP) solutions.

Can I see my data in real-time?

Yes you can. Our system insight tools allow you to see real-time data through intuitive dashboards and real-time reports.

Data can also be pushed proactively to you, so that you can stay on top of critical business insights without having to go in search of it.

Want to know more? Get in touch or call the team on 01606 871332.

How do we prepare for installation?

There are many ways to prepare for your project and we have highlighted a few points to consider below. We always discuss and agree on everything that is required for a successful implementation before we start any project.

  • Executive Support
    Ensure you have support at executive C level from the start. It’s important for executives to have a clear understanding of the business case for the implementation and to be in full support of it. We suggest appointing a project sponsor at a high level should anything require review or escalation.
  • Define KPIs
    Determine the outputs that the business expects to see from the new system and how you want to measure success post implementation.
  • Key User Team
    Outline a team of key system users from the business who we can collaborate with throughout the project. We will work with you to confirm expectations and involvement; you may need to consider back filling in certain areas. Critical to this team is a strong project manager who will be responsible for the delivery of the project from the business side.
  • Define the Scope
    A key part of the pre-sales process is to define the scope of the project. Driven from the initial discovery sessions through to the final discussions and software demonstrations, the scope document spells out all the project expectations and ultimately forms part of the contract.
  • Align Business Processes
    Start to think about aligning your business processes. An implementation of any kind should not be a way to replicate everything that is already being done. Give thought to current areas that can be improved, look to take on board the best practice embedded into modern ERP systems and look to embrace it. See technology as an enabler as opposed to a threat.
  • Data Migration
    The migration of data can cause delays to a project if it’s not considered early in the process. Give thought to the amount of data you would like to bring across. We advise cleansing your data in advance, customer and suppliers are often classic examples, where records are duplicated in legacy systems or haven’t been used for a long period of time.

Discover what you can expect on your customer journey with Percipient and get in touch or call the team on 01606 871332.

Can we integrate with other software?

Most of the systems we implement integrate with other software.

This ranges from banking software, payroll system, front of house hotelier software, expense software, time entry systems, shop floor data capture systems, specialised stock systems and specialised procurement systems.

Get in touch or call 01606 871332 to discuss your integration needs.

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01606 871332
10 Cheshire Avenue,
Cheshire Business Park, Northwich,
Cheshire, CW9 7UA

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